Terms of service


Welcome to ORA. By accessing or using this website, you agree to comply with and be bound by the following Terms & Conditions. Please read them carefully before using our site or purchasing any ORA products.

 

1. Acceptance of Terms

By using this website, purchasing products, or engaging with any ORA services, you acknowledge that you have read, understood, and agree to be bound by these Terms & Conditions. If you do not agree, you must discontinue use of the site immediately.

 

2. Eligibility

To use this website or make purchases, you must:

  • Be at least 18 years of age

  • Provide accurate, current, and complete information

  • Use this site for lawful purposes only


3. Product Information

ORA creates and sells premium car fragrances inspired by well-known scent profiles.
All product names, descriptions, and imagery on the website are provided for informational and branding purposes only.

We make every effort to ensure:

  • Product images are accurate

  • Scent descriptions are clear

However, minor variations in packaging, color, or presentation may occur.

 

4. Pricing & Payments

All prices shown on the ORA website are in AED unless otherwise stated.

We reserve the right to:

  • Modify pricing at any time

  • Correct any pricing errors

  • Refuse or cancel orders if payment issues occur

Payment must be completed at checkout. Orders will not be processed until payment is successfully received.


5. Shipping & Delivery

Orders are processed and shipped within the timeframes listed on our Shipping Policy.

By placing an order, you acknowledge that:

  • Delivery times may vary based on location and courier performance

  • Delays caused by courier services, weather, customs, or unforeseen issues are outside of ORA’s control

  • Incorrect address submissions may result in delays or failed deliveries

A full Shipping Policy is available on our website.


6. Returns & Refunds

Due to the nature of fragrance products, returns may only be accepted if the item is:

  • Unopened

  • Unused

  • In its original packaging

If your product arrives damaged, defective, or incorrect, you must notify us within 48 hours of delivery with photo evidence.

ORA does not accept returns for:

  • Opened fragrances

  • Used or partially used items

  • Damage caused after delivery

A complete Return & Refund Policy is available on our website.


7. Intellectual Property

All content on this website, including:

  • Branding

  • Logos

  • Text

  • Product descriptions

  • Images

  • Website design

is the exclusive property of ORA and may not be reproduced, copied, modified, or distributed without written permission.


8. Prohibited Use

You agree not to:

  • Misuse the website

  • Attempt unauthorized access to servers or systems

  • Engage in fraudulent, harmful, or deceptive activities

  • Use content for commercial purposes without permission

Violations may result in restricted access or legal action.


9. Limitation of Liability

ORA is not liable for:

  • Any indirect, incidental, or consequential damages

  • Loss resulting from misuse of products

  • Allergic reactions or sensitivities

  • Delays or failures caused by third-party courier services

  • Errors in information submitted by the customer

Purchasing and using ORA products is at your own discretion and risk.


10. Product Safety

ORA fragrances are designed for use only as directed.

You agree to:

  • Keep products away from children and pets

  • Avoid contact with skin and eyes

  • Install diffusers securely

  • Follow all instructions provided

ORA is not responsible for damage resulting from improper use or installation.


11. Privacy

Your personal information is handled in accordance with our Privacy Policy.

We never sell customer data and only collect information necessary to process orders, improve services, and communicate with customers.

 

12. Order Cancellation

ORA reserves the right to cancel or refuse any order due to:

  • Payment issues

  • Suspected fraud

  • Incorrect information submitted

  • Product unavailability

If canceled, customers will be notified and refunded when applicable.

 

13. Amendments

ORA may modify these Terms & Conditions at any time.
Updated terms will be posted on this page with a revision date. Continued use of the website constitutes acceptance of the updated terms.